Customer Success Manager

We're looking for a Customer Success Manager to own the health and growth of our SaaS customer relationships. You'll be the primary point of contact for key accounts, ensuring they extract maximum value from our platform while identifying expansion opportunities. This is a hands-on role in a fast-moving early-stage environment where you'll wear multiple hats—from onboarding and support to strategic account planning and product feedback loops.

• Onboard and support customers — guide new accounts through setup, training, and early wins to drive adoption and time-to-value
• Own account health — monitor usage, engagement, and NPS; proactively identify at-risk customers and execute retention plays
• Drive expansion — uncover upsell and cross-sell opportunities by understanding customer goals and product fit
• Gather product feedback — synthesize customer requests and pain points; feed insights directly into product roadmap conversations
• Build relationships — serve as the trusted advisor and primary contact for your book of business; maintain regular cadence calls and business reviews
• Operate in startup mode — adapt quickly to changing priorities, wear multiple hats, and help shape CS processes as we scale

You've spent time in SaaS customer success or account management roles and understand the mechanics of retention, expansion, and churn. You're comfortable in early-stage chaos—processes are loose, you'll build them as you go, and you thrive on ownership. You're naturally curious about customer problems and can translate them into product language. You communicate clearly (written and verbal), stay organized across multiple accounts, and genuinely enjoy helping customers succeed. Bonus: you've worked at an early-stage startup before and know how to move fast without losing sight of the customer.

We're a lean, founder-led team building AI-native solutions in financial services and data infrastructure. We move fast, iterate relentlessly, and obsess over customer outcomes. If you're energized by working directly with founders, shaping product strategy through customer insight, and scaling a function from the ground up, this is the place.